Shipping and Returns

 

DELIVERY TIME

Your order will be shipped within fifteen (15) business days from the transaction date. You will be notified by email when your order is processed and shipped, and you will receive an order confirmation number enabling you to track the shipment.

 

DELIVERY FEE

Shipment costs are offered for all orders in the European Union totaling more than 150 euros, and for orders above 300 euros outside of the European Union.

For orders below these amounts, shipment costs will be charged and will appear on your order confirmation page prior to your validation.

Your shipment will be sent through the Portuguese national post service (CTT Portugal), by registered mail including a tracking number.

 

RETURNS (EXCHANGE OR REFUND)

RETURNS WITHIN 30 DAYS

If you wish to return any of your Product(s) due to a size issue or simply because the print, colors or cut don’t fit your tastes, you can return them to us within a 30 calendar-day timeframe from the initial order date.

The return Product(s) must not have been used or washed and shall include all labeling and hygienic protections. Please refer to the return conditions mentioned on the Return Form available below.

 

RETURN PROCEDURE

We hope to launch a more standardized return shipment procedure as soon as possible, but in this initial phase, we kindly ask you to ship the Product(s) yourself by registered mail. Please keep a copy of the postal fee receipt.

Please follow the return procedure mentioned on the Return Form available here (to be printed and included with the shipment).

We will exchange or refund any Product presenting any defect or substantial non-compliance with the Product description on the Website at the time of delivery, if we are informed by written notice sent to the email address available on the Contact page of the Website, of such defect or non-compliance within five (5) business days of effective delivery.

The related Product(s) must be returned in accordance with the returns and refund conditions presented in the Return Form available here. Passed this delay, VDV’s decision to exchange or refund the related Product(s) will be fully discretionary.

In the case described directly above, we will be accountable for the related postal charges within the limit of an excess 50% from initial shipping costs as mentioned in the order confirmation.

If the conditions mentioned on the Return Form are not met, we will not be able to exchange or refund the returned Product(s).

 

DEADLINE FOR EXCHANGES AND REFUNDS

As soon as your Product(s) is/are exchanged or refunded, a confirmation email will be sent to the address provided in your order.

Exchanges will be processed as fast as possible within the limit of available stocks, within a fifteen (15) business-day timeframe following the reception of your return shipment. If the Product(s) you wish to exchange are not in stock, we will contact you directly.

Refunds will be processed within fifteen (15) business days from the date of reception of your return shipment, automatically on the bank account used for the initial transaction.

 

For more information regarding our Return and Refund policy, please visit our General Terms and Conditions: http://www.vaguedivague.com/shop/terms-and-conditions/?lang=en